Aviation, Hospitality, Travel, Retail & Customer Services

The Diploma in Vocational (D.Voc) in Aviation, Hospitality, Travel, Retail & Customer Services is a one-year industry-oriented programme designed to develop professional knowledge and practical skills required in the service sector. The curriculum combines communication skills, hospitality operations, aviation fundamentals, retail service, travel management, AI applications, and internship-based learning to prepare students for employment in multiple industries.

The programme emphasizes hands-on training, personality development, customer service excellence, digital branding, and real-world industry exposure. Students gain practical experience through internships, service excellence projects, simulations, and professional portfolio development, making them industry-ready upon successful completion of the programme.

Course Key Features

Course Curriculum

First Semester (Months 1–6)

• Orientation, Professional Communication & English Proficiency
• Grooming, Personality Development & Professional Etiquette
• Hospitality & Front Office Operations
• Fundamentals of Aviation Industry
• Customer Experience & Retail Service Skills (Practical)
• Practical Training & Service Excellence Project

Second Semester (Months 7–12)

• Advanced Hospitality & Food Service Management
• Global Air Travel, Tourism & GDS (Amadeus)
• Aviation Customer Service & Airport Operations
• AI for Service Professionals & Digital Branding
• Interview Excellence & Swimming Safety Training
• Internship & Major Project

Admission Process

After completing the 12th class (or obtaining a diploma after the 10th class in a related field), candidates are required to register for the B.Voc course Fine art in Bharatanatyam on the official website of MIU University. After completing registration, candidates are required to submit their documents like 10th marksheet, 12th marksheet, etc. If found eligible, candidates will be required to proceed with the course fee payment to confirm a seat in the Bharatanatyam and enabled services course.

Course Fee

The course fee for the D.Voc in Aviation, Hospitality, Travel, Retail & Customer Services vocational course is INR 25,000 for each semester which combines a total of INR 50,000 for the entire program.

Eligibility Criteria

• Candidates must have completed their 10+2 (or equivalent) from a recognized board.
• Diploma holders in relevant streams are eligible to apply for the course.
• While a background in arts or dance is beneficial, it is not mandatory. Candidates from any stream (Science, Commerce, or Arts) are eligible to apply.
• The age of the candidate should be at least 17 years.

Learning Outcomes

Upon successful completion of the programme, students will be able to:

• Demonstrate professional communication, grooming, and customer service skills.
• Perform front office, hospitality, retail, and aviation ground operations efficiently.
• Handle airline reservations and ticketing using Amadeus GDS.
• Deliver exceptional customer experiences in hospitality, aviation, travel, and retail sectors.
• Apply AI tools to improve customer service, productivity, and digital presence.
• Build a professional portfolio and prepare confidently for interviews.
• Follow water safety procedures and emergency response protocols.

Career Opportunities

Students may pursue careers as:

Top Hiring Industries

The enclosed programme document does not specify hiring companies. It indicates career opportunities in the following sectors:

• Aviation
• Hospitality
• Hotels
• Travel & Tourism
• Retail
• Airport Services
• Customer Service