Hospitality, Travel, Retail & Customer Services

The D.Voc in Hospitality, Travel, Retail & Customer Services at MIU University is a one-year industry-focused vocational programme designed to equip students with the knowledge, practical skills, and professional competencies required in the rapidly growing hospitality, tourism, travel, retail, and customer service industries. The curriculum combines classroom learning with practical training, internships, personality development, AI-enabled service solutions, and industry projects to ensure graduates are employment-ready.

Students receive comprehensive training in hospitality operations, travel and tourism management, retail services, customer relationship management, digital branding, and service excellence. The programme also includes professional communication, grooming, GDS (Amadeus), AI applications, internship opportunities, and major projects to provide real-world exposure and enhance career prospects.

Course Key Features

Course Curriculum

First Semester

• Orientation, Professional Communication & English Proficiency
• Grooming, Personality Development & Professional Etiquette
• Hospitality & Front Office Operations
• Fundamentals of Hospitality, Travel & Tourism Industry
• Customer Experience & Retail Service Skills (Practical)
• Practical Training & Service Excellence Project

Second Semester

• Advanced Hospitality & Food Service Management
• Travel & Tourism Operations with GDS (Amadeus)
• Advanced Customer Experience & Retail Operations
• AI for Service Professionals & Digital Branding
• Interview Excellence & Swimming Safety Training
• Internship & Major Project

Admission Process

• Candidates who have successfully completed 10+2 or an equivalent qualification from a recognized board are eligible to apply for admission to the D.Voc in Hospitality, Travel, Retail & Customer Services programme. Interested applicants must register through the official website of MIU University, complete the application process, upload the required academic documents, and submit the prescribed course fee. Admission is confirmed after successful verification of documents and fee payment.

Course Fee

• The course fee for the D.Voc in Hospitality, Travel, Retail & Customer Services programme is ₹25,000 per semester, making the total programme fee ₹50,000 for one year.

Eligibility Criteria

• Candidates must have passed 10+2 or an equivalent examination from a recognized board.
• Students from Arts, Commerce, or Science streams are eligible to apply.
• Candidates possessing equivalent vocational qualifications may also apply as per University norms.

Career Opportunities

Graduates of this programme can pursue careers as:

Top Hiring Industries

Graduates can explore employment opportunities with leading organizations in the hospitality, travel, tourism, retail, and customer service sectors, including:

• Taj Hotels
• The Oberoi Group
• ITC Hotels
• Marriott International
• Hyatt Hotels
• Radisson Hotel Group
• Indigo Airlines
• Air India
• MakeMyTrip
• Yatra
• Thomas Cook India
• Cox & Kings
• Reliance Retail
• Shoppers Stop
• Lifestyle International
• Amazon
• Flipkart
• Café Coffee Day
• IRCTC Tourism
• Airport Ground Handling Companies